Banking on improved collaboration through technology
Previously, it had been common for BBVA employees to undertake individual trips lasting five days and costing around €6,000 for expenses like air travel and accommodation. Telepresence eliminated the need for the vast majority of those trips, freeing up not only resources, but also the time such travel required. And because setting up a Telepresence meeting was so easy, people in different countries began talking more frequently.
BBVA has continued contracting new products and services with Telefónica including:
At every stage of the development and implementation process, Telefónica worked closely with BBVA teams to make sure all complexities are smoothed out. For instance, Telefónica hosts regular mobility workshops and annual account planning committees to ensure BBVA's IT managers and chief mobility officers are kept continually informed.
The art of conversation is alive and well at BBVA and continues to flourish thanks to its global communications network. But it's the bottom line that matters most in banking, and Telefónica has enabled BBVA to realise considerable savings.
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