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Creating a seamless service for a retailing giant

The Inditex Group is one of the world's largest fashion distributors, with well-known brands like Zara, Pull & Bear, Massimo Dutti and Bershka, and over 4,300 stores in 73 countries.

34 Countries
3,000 Locations

Fit for the future

Challenge

  • To adapt local technologies to customer requirements.
  • To intelligently manage rapid growth, focused in European and Asian markets.

Solution

  • Single point of contact for all services: fixed and mobile, voice PBX, LAN and security services.
  • Shop Management Terminal installation.
  • Manage secure LAN services and integrated IP telephony for shops and offices.
  • Host web services for online shopping in Europe.
  • Implement payment transaction solutions in Portugal, Spain and UK.
  • Enable customised reporting.
  • Provide SLA achievement control.
  • Administer a dedicated Service Management Centre.

Results

  • Increased staff productivity.
  • Streamlined and faster business processes.
  • Centralised support.
  • Secure mobile access solutions for urgent new store openings.
  • More products to more customers with greater speed, in shops and online, without compromising quality or service.
  • Significant cost savings.

Using technology to maintain multinational growth without diluting brand identity

Inditex estimates the investment will have paid for itself in just over a year. And the company is looking into using new applications such as mobile marketing and shopping over mobile devices.

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