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Meliá: Embracing technology to make a difference.

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Leveraging 5G, Edge and Cloud to deliver the best customer experience.

380 Hotels
40 Countries
4 Continents

Making a real difference in customer experience

Challenges

  • Go beyond expectations and deliver amazing experiences.
  • Continually innovate and embrace technology to stay ahead.
  • A partner to support the digital transformation journey.
  • Seamless experience irrespective of native language.

Solution

  • Fully virtualised platforms via the Cloud
  • "Plug&Play" services delivered through cloud, inc. Virtual Desktop
  • Deployment of a high availability network, enabling centralised management.
  • Low latency application from Lingmo International, especially designed for face-to-face conversations, but with ability to be extended to other chat or VoIP applications.
  • Relies on 5G low latency and Edge Computing.
  • 80 Languages.

Results

  • Increased productivity and collaboration across the group.
  • Incident coverage 24/7/365, guaranteeing both excellence in service and reduction of resolution times.
  • Standardization and simplification of services at a global level.
  • Simultaneous translation service for Reception.
  • Translation of "one to several" for conferences.
  • Messaging with simultaneous translation for room service.

Meliá: Leveraging the Edge to deliver enhanced customer service

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Melia Case Study

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