Giving a worldwide communications system room to grow

NH Hoteles is now able to manage its networks from a central point with comprehensive platform security, and is comfortably managing 7,000 IT users with 6,000 PCs over 115 nationalities.

Additionally, NH Hoteles has the ability to easily connect new hotel chains to its system as needed. For example, 60 recently acquired hotels in Italy were fully operational on the NH Hoteles communication and network applications in just three months.

During all of this change, the NH Hoteles growth strategy was working well: pre-tax earnings, or EBITDA, rose from €155 million in 2003 to €281 million in 2008. In 2009, NH Hoteles is carrying out 55 new hotel construction projects, which will provide more than 8,000 new rooms.

As the global recession has hit the tourism industry particularly hard, creating extremely challenging trading conditions, NH Hoteles sees outsourcing as essential for managing expenses while keeping the quality of its communications high.

In fact, in such a competitive leisure and travel market, NH Hoteles sees innovative ICT as an important asset and selling proposition. As the company promotes on its website: NH Hoteles offers "the most advanced technologies designed to facilitate the guest's communication as well as their work and leisure."