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Making the right call count

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A Peruvian company in the trading sector specialising in the distribution of flowers and gifts locally.

Improved customer engagement

Challenge

  • Capacity challenges associated with business growth and seasonal demand across internal call centers. No available scalable solution and a need to make an investment in new infrastructure and technical consultancy, outside their core business.

Solution

  • An outsourced call center with equipment hosting. Delivering technical support and flexibility to increase or decrease demand generation depending on the projected scope.

Results

  • Allocation of all infrastructure investments to its core business.
  • Ability to increase or decrease call centre positions at will.
  • Outsourced best in class technical support.

Cloud based call centre service

The Contact Center service delivers a Multichannel Contact Center Platform in a personalised Public Cloud model which is integrated within the customers information systems.

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