Making the right call count

A Peruvian company in the trading sector specialising in the distribution of flowers and gifts locally.

Improved customer engagement


  • Capacity challenges associated with business growth and seasonal demand across internal call centers. No available scalable solution and a need to make an investment in new infrastructure and technical consultancy, outside their core business.


  • An outsourced call center with equipment hosting. Delivering technical support and flexibility to increase or decrease demand generation depending on the projected scope.


  • Allocation of all infrastructure investments to its core business.
  • Ability to increase or decrease call centre positions at will.
  • Outsourced best in class technical support.

Cloud based call centre service

The Contact Center service delivers a Multichannel Contact Center Platform in a personalised Public Cloud model which is integrated within the customers information systems.

Improve sales leveraging the power of the Cloud

Drive sales and increased revenues with immediate results, start your cloud journey today

Improve sales with Telefónica Cloud

Related Products