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2020 European Hosted IP Telephony and UCaaS Competitive Strategy Innovation and Leadership Award


Telefónica’s growth in the European hosted IP telephony and UCaaS market has been nothing short of impressive. With more than 1 million hosted IP telephony users, Telefónica is the third-largest provider in the region and one of the most innovative providers worldwide.


Telefónica’s success has been driven by its keen recognition of pervasive need for modern, mobile-ready communications solutions that effectively address the requirements of any highly distributed workforce within increasingly virtual organizations

Elka Popova, VP of Connected Work at Frost & Sullivan. sep. 2020 — Frost & Sullivan
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Telefónica provides UC services for all sizes of business across its footprint and to MNCs globally. It uses different products to cater to the different segments of the market, ranging from standardised features for SMEs to complex, customised solutions for large enterprises and MNCs.


Its UC portfolio is supported by design, migration and adoption professional services for large enterprises, with remote advisory for SMEs.

Catherine Hammond ago. 2020 — Analysys Mason
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"Telefónica has been one of the first CSPs to recognize the imperative of digital transformation and its impact on their offer. Focusing on Cloud, IoT, Big Data and Security, the company transformed itself from a connectivity provider to a digital transformation enabler for the B2B segment, and is well positioned to capture emerging opportunities that simply did not exist a few years ago."

Ignacio Perrone jul. 2020 — Frost & Sullivan
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Global Data gives Telefónica Business Solutions an overall rating of VERY STRONG for its Global Enterprise services


Telefónica's capabilities in automation and digizalization are strong in transforming client organisations. 


Telefónica has further developed its SD_WAN proposition with integration of underlay and overlay for all segments (MNC, Enterprise & SME).


Global Data, Telefonica Business Solutions - Global Enterprise, Rajesh Muru, 01 June 2020

Rajesh Muru jun. 2020 — Global Data
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“The service provider has based its small business and enterprise approach on the ‘four platforms’ concept (physical assets; IT and systems; products & services; cognitive) which drives its overall strategy. It realised earlier than most other global telcos that in order to offer transformative services to businesses, it needs to also digitally transform itself. And so there was a continued focus – which we have heard for the past five years – on demonstrating progress in terms of achieving what it terms an Open Digital Architecture.”

Evan Kirchheimer jul. 2019 — Omdia
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Omdia research has consistently revealed that large enterprises rely in a multitude of cloud providers to host and run their critical workloads. We do not see this reality changing. However, what has changed is that current events are acting as a catalyst for accelerating digital transformation, creating a quandary for most organizations: they want to digitize more, from networks through to team collaboration, customer experience and marketing functions, but they lack internal resources with skills to map out and manage a wholesale transformation. This is where a partner needs to step in.  With its broad range of services from cloud networking and collaboration, data center hosting and SaaS, plus its support for all the major platform providers, bolstered by comprehensive professional services, Telefónica is in a strong position to be the provider that large enterprises rely on to help map out and manage their transformation.

Evan Kirchheimer jul. 2020 — Omdia